Terms and conditions

1. GENERAL


Registered Name: FDH Chamonix
Registered Address: 823, Allée Recteur Payot 74400 Chamonix France
Registered Company No. RCS d'Annecy 82023401100022
VAT No. FR31 820 234 011
Place of Registration: Annecy - France
The following terms and conditions relate to all reservations and other transactions made with the company (FDH Chamonix).


2. RESERVATION AND CANCELLATION POLICY


Guarantee
Reservations must be guaranteed at the time of booking by one of the following;
Credit card
Debit card
Depending on the specific conditions of the rates booked a deposit of up to 100% might be debited at time of booking. (Please refer to reservation conditions)
Cancellation policy:
Cancellation policy depends on the booked rate, please refer to reservation conditions. For group reservation above 10 bedrooms specific deposit and cancellation will be applied.
Room availability:
Specific rooms cannot be guaranteed. Reserved rooms are available to the guest from 3pm on the arrival date. Rooms must be vacated no later than 11 am on the day of departure. Additional charges of up to 100% will be applied for later departures unless a late check out has been pre-arranged.
Rates:
Rates are in Euros and are inclusive of VAT unless otherwise stipulated at the time of booking. City Tax of 0.80€ per adult per night will be charged on in supplement. Published rates may be modified at any time. Changes will not apply to existing reservations save where applicable taxes are modified by law.

3. TERMS OF PAYMENT


Guarantee
All reservations require a guarantee or deposit in lieu. Guaranteed reservations are held until 12:00 on the day after scheduled arrival.

a) - Credit Card:


A valid credit card displaying the guest name must be presented on arrival. A pre-authorisation for the full amount of any pre booked services will be taken on arrival. The hotel reserves the right to take additional pre-authorisation as required.

b) - Debit Card

A valid debit card displaying the guest name must be presented on arrival. A payment will be taken on arrival for the full amount of any pre booked services. A payment for any additional charges incurred must be settled prior to departure.

c) - Cash

A payment will be taken on arrival for the full amount of any pre booked services. A payment for any additional charges incurred must be settled prior to departure.

d) - Bank transfer

Payment must be cleared into our account 24 hours prior to the date of arrival. A credit or debit card will be required on arrival to cover any additional costs.

4. GENERAL TERMS


Additional guests
Occupancy of the room is limited to the pre-booked number of persons.
Pet Policy: only guide dogs are permitted.
Smoking Policy :
In accordance with the Smoke Free Regulations 2007, smoking is not permitted within our hotels. Ash trays are provided in external smoking areas as applicable. If you smoke in your bedroom you will be charged an additional fee, equivalent to 1 nights’ accommodation rate, to cover additional cleaning costs.
Behaviour and Conduct :
Reasonable behaviour is expected at all times; unreasonable behaviour will not be tolerated. Management reserves the right to cancel your booking at any time if any person or group, who in the opinion of management behaves in an objectionable manner or contravenes the companies terms and conditions and there will be no refunds made for payments already received.
Damage or loss to hotel property:
You will be charged for any damage or losses caused by you or your guests to any company property or any additional cleaning or repairs required as a result of your actions during your stay.
CCTV :
CCTV is in operation for security and service provision. For further information regarding the hotel CCTV applications should be made to the Hotel Manager.
Event bookings :
Event bookings are subject to separate terms and conditions which the Hotel will communicate to you prior to the time of booking.
Loss of or damage to personal belongings :
The Hotel will not be responsible for the loss or damage of the clients' or guests' belongings that have not been left in the mutually agreed care of the Hotel Management. Under the ‘article 1953 du code civil’, an hotel proprietor may in certain circumstances be liable to make good any loss of or damage to a guest’s property even though it was not due to any fault of the proprietor or staff of the hotel. This liability however:
a) extends only to the property of guests who have engaged sleeping accommodation at the hotel;
b) s limited to 100 times the cost of 1 night for any one guest, except in the case of property which has been deposited, or offered for deposit, for safe custody;
c) does not cover motor-cars or other vehicles of any kind or any property left in them, or horses or other live animals. This notice does not constitute an admission either that the Act applies to this hotel or that liability thereunder attaches to the proprietor of this hotel in any particular case.

5.USE OF THE WEBSITE


The website is restricted to people over the age of 18.

All information provided by you in connection with the use of this website, particularly but not limited to the purpose of booking, shall be true and accurate and may be relied upon as such.
By making your purchase through on our online booking engine, you are protected by Secure Socket Layer (SSL) technology, utilised by most popular browsers including Internet Explorer and Google Chrome. Through encryption, the personal information you enter, including your name, address and credit card information, is converted into code that is then securely dispatched over the internet.
Liability : The Hotel doesn’t provide any guarantee regarding the site and its contents. You are solely responsible for your use thereof.
Site operation :
The Hotel is not liable for any direct, indirect or consequential losses or damage (including without limitation loss of revenue, loss of goodwill, loss of reputation and loss of, or damage of data), arising out of this site or the use thereof, or any errors, inaccuracies, omissions in the services or contents provided howsoever caused.
Intellectual property rights:
FDH Chamonix is the sole owner, licensee and permitted user in respect of any contents and materials published on this site. All works (site and its contents) are protected by copyright and treaties around the world. All such rights are reserved.
You may use this site and its contents solely for personal, non-commercial and private use subject to applicable copyright laws. You must not use any part of the site without obtaining a licence to do so from the Hotel or, as the case may be, any other authorised licensor.
You must not copy, display, modify, download, reproduce or transfer to any third party any part of the contents or material on this site without being granted a permission to do so.
Nothing contained on this site should be construed as granting to you or to anyone else any license or right to use any of trademarks or other intellectual property of FDH Chamonix and you may also not use any meta-tags or other hidden text utilizing the IP.

6.DATA PROTECTION


Your personal information refers to the data obtained from you in connection with the service provided. Your privacy is important to us and we promise to respect your personal information. Information is collected lawfully and in accordance with the RGPD and we will do our best to ensure that your details are accurate and up to date. We will use your personal information for the following reasons so that we can provide you with a first class service.
· To confirm, update and improve customer records
· Identify and inform you of services that may be of interest
· Analyse and develop a relationship with you

Personal information you supply us with and the information about your use of services will only be used by FDH Chamonix to tell you by letter, telephone or email about services that may be of interest to you. Your personal information will not be disclosed to any third party. You will have the opportunity to sign up and create your own account in MEWS hoteling system and be able to utilize services of MEWS network. If you sign up, you also grant your consent to MEWS to process your data for the purposes and under the terms of MEWS Privacy Policy.

7.FORCE MAJEURE


FDH Chamonix can’t accept any liability or pay any compensation (other than to refund monies paid for services not yet rendered), or will be in breach of these terms, or liable for any failure to perform any of our obligations under them, if they are unable to perform those obligations due to any adverse event, act, or omission beyond our reasonable control and not caused by us, including (but not limited to) natural disasters, acts of terrorism, civil unrest, industrial disputes, or failure of utility services.
This applies also in case of or in case of impossibility of operating the hotel in accordance with hotel standards commonly accepted for a cause not attributable to the hotel, in particular in case of delay in opening or non-opening of the property and / or station (natural disaster, closed road) as well as in case of cessation of payment of the customer. If the hotel makes use of this clause of cancellation, it will proceed to the simple refund of the sums perceived as deposit, without increase.

8.LIABILITY LIMITATIONS


Total liability of the FDH Chamonix to you for any loss shall not exceed the amount you have paid to the Hotel in connection with your booking as at the time the loss arises. We shall not be liable for (1) any loss not caused by Hotel’s breach of contract, breach of statutory duty or negligence, (2) any indirect or consequential loss, or (3) any loss caused by you or any member of your group. Nothing in these terms shall operate to limit or exclude Hotel’s liability for fraud or death or personal injury or any other matter which we cannot limit or exclude by law. The Hotel reserves the right to cancel any event where it reasonably considers it could damage its reputation and in such instances no refund will be given. You shall be responsible for the orderly conduct of you and your guests and shall at all times not cause breach of Hotel’s policies or any applicable law or cause nuisance to other Hotel guests. You shall reimburse the Hotel in full for any loss or damage caused to the Hotel or any interruption to our business through your acts and omissions or those of the members of your group, whether by negligence or otherwise, and we reserve the right to charge your credit or debit card for any such amounts.

9.MISCELLANEOUS


These terms and conditions may be updated or changed from time to time and shall be fully effective after their publication on the site. If these terms are amended after you have made a reservation and shall affect your contact to the Hotel in terms of taxes or other changes arising out of local laws, you will be notified thereof via an electronic contact you have provided within the registration process.

10. LAW AND JURISTRICTION


This contract shall be governed and construed by the law of Paris, France and you and we agree to submit to the jurisdiction of the courts of Paris, France.
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