Personal data processing policy applicable to contacts, customers, prospects, online service users

Personal data processing policy applicable to contacts, customers, prospects, online service users

The policy set out below applies to the processing of personal data by FDH Chamonix S.A.S., a simplified joint stock company domiciled at 823, Allée Recteur Payot - 74400 CHAMONIX - Registered under number 820 234 011 at the Annecy RCS for its hotel LA FOLIE DOUCE HOTEL Intracommunity VAT number: FR31 820 234 011
Tel: +33 (0)4 50 55 55 10 00

The site "La Folie Douce Hotels Chamonix" refers to the following site:
E-mail: [email protected]

For further information on the protection of personal data, we invite you to visit the website:
Personal data refers to any information relating to an identified or identifiable natural person (data subject); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more elements specific to his or her physical, physiological, mental, economic, cultural or social identity.
In accordance with the law of 06.01.1978, this information may give rise to the exercise of a right of access and rectification with our sales department." You have the right to access, modify, rectify and delete data concerning you (art. 34 of the "Informatique et Libertés" law). To exercise this right, please contact: By post: Les Hôtels Très Particuliers, 51 Avenue George V, 75008 Paris By e-mail: [email protected]

1 - General provisions

The following provisions apply to all processing of personal data by the controller, unless otherwise specified in the specific provisions.

Legal framework - compliance with the DGPS and French law

The controller declares that he/she processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as the DGPS) and French Law No 78-17 of 6 January 1978 on data processing, files and freedoms (amended).

Data controller and other stakeholders

The controller is identified above.
His contact details are: La Folie Douce Hotels, 1823, Allée Recteur Payot - 74400 CHAMONIX, Tel: +33 (0)4 50 55 10 00 The representative of the controller is Les Hôtels Très Particuliers (LHTP). His contact details are: 51 Avenue George V, 75008 Paris - [email protected],

Recipients of personal data

The recipients of the data are the persons authorised within La Folie Douce Hotels and the company Les Hôtels Très Particuliers (LHTP) and third party tools related to the proper management of the digital activities of the website

Data transfer

The controller does not intend to transfer personal data to a third country or to an international organisation.

Storage period for personal data

The data are stored and used for a period of time in accordance with the legislation in force.

Rights of the person whose data are collected

The person whose personal data are collected has the right: - to request the controller to grant access to personal data, to rectify or delete them, or to limit the processing of the data relating to the data subject,
- to oppose the processing, the portability of its data,
- to file a complaint with a supervisory authority,
- to withdraw its consent at any time, without prejudice to the lawfulness of the processing operation based on the consent given prior to its withdrawal, which right exists exclusively where the processing operation is based on Article 6(1)(a) or Article 9(2)(a) of the DGPS, i.e. on the data subject's consent to the processing of his/her personal data for one or more specific purposes.
Unless otherwise specified in the specific provisions, automated decisions will be made on the basis of the data collected. The specific provisions specify, for each type of processing operation concerned, the underlying logic of these automated decisions and the importance and expected consequences of these processing operations for the data subject.

2 - Specific provisions

The following provisions are specific to each type of personal data processing. This data is collected when the customer: - creates a personal space on one of the sites La Folie Douce Hotels;
- requests information on one of the sites of La Folie Douce Hotels;
- places an order on one of the sites of La Folie Douce Hotels;
- navigates on one of the sites of La Folie Douce Hotels;
- participates in a game or contest;
- contact Customer Service;
- writes an opinion/comment visible on one of the Sites of La Folie Douce Hotels.
In order to better understand the data processing carried out by La Folie Douce Hotels, we invite you to read the information below.

Customer relationship management Personal data processed

We process the following personal data: title, first name, surname, surname, telephone number, e-mail address, customer country, booking number, purchases, amount of expenses per customer and booking. Purposes - The processing of personal data is intended for the management of the relationship with our customers. In particular, this processing tends to ensure the follow-up of expenses, the notification by email of the evolution of the status related to a reservation or services, the status of the reservation, the creation of an account, the reset of a password.

Legal basis

This processing is necessary for the performance of a contract to which the data subject is a party or for the performance of pre-contractual measures taken at the data subject's request. It is based on Article 6(1)(b) of the DGPS. The data request is of a contractual nature. The data subject is required to provide this data if he or she wishes to benefit from our products or services. If the data subject does not provide the data, he or she will not be able to benefit from our services.

Using Google Analytics and Google Tag Manager

Personal data processed - Google processes the data mentioned in its privacy policy ( / This data includes the IP address of the devices used to access the site. Purposes - This processing is used for the purposes of analysis and statistical study of the use of our site.
Legal basis - The processing is necessary for the purposes of the legitimate interests we pursue, namely to improve and optimise our website for the benefit of users. It is based on Article 6(1)(f) of the DGPS. The data request is of a contractual nature. The data subject is not required to provide these data and may object at any time to their processing. In order to prevent the collection of data relating to the use of the website and the processing of this data by Google, the data subject must comply with Google's instructions:

Use of "cookies

What is a "cookie"?
A "Cookie" or tracer is an electronic file deposited on a terminal (computer, tablet, smartphone,...) and read for example when consulting a website, reading an e-mail, installing or using a software or a mobile application, regardless of the type of terminal used. (source: By browsing one of the sites of La Folie Douce Hotels, "cookies" from the company responsible for the site concerned and/or third party companies may be placed on your terminal.
When first surfing on a La Folie Douce Hotels site, an explanatory banner on the use of "cookies" will appear. Therefore, by continuing navigation, the customer and/or prospect will be deemed to have been informed and to have accepted the use of the said "cookies". The consent given shall be valid for a period of thirteen (13) months. Information and consent for the use of cookies will be provided separately for each of the sites of La Folie Douce Hotels.

What are the "cookies" emanating from La Folie Douce Hotels websites?
The "cookies" used by the site(s) of La Folie Douce Hotels are as follows:

Google Tag Manager / Google Analytics, Analytics / Audience Measure,
Hot Jar, Analytics / Audience Measure,
Price Explorer: Price Comparator,
Avail Pro: Online booking,